OTSM Deployment on-premise and cloud
Deployment planning and implementation for OpenText Service Management across on-premise and cloud estates, covering environment strategy, platform topology and operational ownership.
OpenText Service Management
OpenText Service Management consulting and implementation with operational depth.
SCAK IT Services Ltd supports organisations using OpenText Service Management for ITSM, ITAM, ESM and related operational capabilities, with delivery spanning design, implementation, optimisation and platform resilience.
Platform strengths
Implementation services for on-prem, cloud and Kubernetes-based environments.
We support full lifecycle delivery for OpenText Service Management, including new implementations, inherited environments, technical improvement plans and controlled upgrades.
- ITSM process configuration and workflow design
- Service catalogue and self-service portal design
- CMDB, discovery alignment and Service Modeling
- Integrations, troubleshooting and operational improvements
Architecture and resilience focus
SCAK IT Services Ltd can support OpenText Service Management deployments running on-premise or on cloud-based infrastructure, including Kubernetes-oriented architecture and disaster recovery planning.
Deployment model
Assess hosting, topology, operational responsibilities and deployment pattern.
Resilience design
Support high availability and disaster recovery considerations suitable for enterprise Service Operations.
Operational readiness
Ensure deployment, upgrade and support procedures remain workable in real operations.
OpenText delivery areas
Typical OpenText Service Management workstreams.
Setup Disaster Recovery
Design and establishment of disaster recovery capability to improve platform resilience, reduce recovery risk and support business continuity expectations.
Migration from legacy ITSM tools
Structured migration from incumbent ITSM platforms, including service data transition, process alignment, cutover planning and controlled adoption of the target operating model.
Greenfield implementation of ITSM, ITAM, CMS, Discovery
End-to-end greenfield delivery for OpenText Service Management capabilities, establishing a clean foundation for processes, data structures, CMS and Discovery integration.
ITIL aligned process implementation
Process design and platform configuration for incident, request, problem, change and related practices, aligned to ITIL principles and practical Service Management operations.
Integrations with OpenText and external applications
Integration design and delivery across OpenText products and third-party enterprise applications to enable joined-up workflows, data exchange and operational visibility.
CMDB and Service Modeling
We help shape configuration models that are useful for support teams, change assessment and operational visibility rather than becoming static data repositories.
Integrations and compliance
Integration design across enterprise tools, alongside configuration choices that support security, governance and audit expectations.
OpenText SMAX engagement
Need OpenText Service Management implementation or optimisation support?
SCAK IT Services Ltd can support delivery workstreams ranging from deployment and migration through to optimisation, recovery planning and ongoing platform improvement.